Ticket Resolution Agent Job at Axius Technologies Inc, Phoenix, AZ

U1Vya21kMEdFd3JaUGRlM09PaVZIZDVw
  • Axius Technologies Inc
  • Phoenix, AZ

Job Description

Ticket Resolution Agent
Location: Phoenix, AZ (Remote)
2 Months

Background Check: Yes ( Need FPCC)

Job Description:

Position Description
-Review, research, and analyze routine to moderate ticketed issues for taxpayer inquiries.
-Reroute ticket escalations to appropriate departments, in accordance to policies, procedures and job aids.
-Email appropriate documents to taxpayers regarding inquiry requests. Document and update critical information in Ticketing, TAS and supporting systems according to standard work on completion of each request.
-Document and track daily production utilizing tools as outlined and required.
-Utilize all software, databases, systems and scripts as outlined in standard work.
-Attend and participate in training, meetings, and huddles as required.

Skills Required
Basic math and computer skills Google Suite proficiency Microsoft Word and Excel proficiency

Skills Preferred
Communicating, both written and verbal Interpersonal communication
Retaining knowledge
Creative problem solving
Multi-tasking, attention to detail and organization

Experience Required
The ideal/preferred candidate has any combination of training and experience that meet the knowledge, skills, and abilities listed above.

Education Required
High school diploma or equivalent.

Need FPCC
Employment Type: Contractor
Salary: $ 19.00 Per Hour

Job Tags

Hourly pay, Contract work, For contractors, Remote job,

Similar Jobs

UFCW Local 3000

Political & Community Organizer Job at UFCW Local 3000

 ...UFCW Local 3000 Political & Community Organizer Based out of the Spokane or Richland, WA Office United Food and Commercial Workers Union Local 3000 (UFCW 3000) invites applications for a Political and Community Organizer , based in our Spokane or Richland... 

Sony Music Entertainment US

Account Manager, Ad Sales Job at Sony Music Entertainment US

Job DescriptionAs anAccount Manager, Ad Sales, you are tasked with providing world class service for our ad sales partners. You will be working alongside Sales Executives & Ad Ops to represent The Orchard & manage a growing ad sales business. As the Account Manager,... 

Southview Design - Landscape Contractors

Irrigation Business Manager Job at Southview Design - Landscape Contractors

SummaryResponsible for overall management and oversight of each irrigation crew, including quality control, scheduling, training and hiring. The irrigation team will act as its own division while collaborating with construction and maintenance divisions to deliver premium... 

Openwork

Bilingual Recruiter (Spanish) Job at Openwork

 ...Temp to Hire Bilingual (Spanish) Recruiter Want to be a part of a great company? OPENWORK, a premier Employment Agency, is looking for the right person to join our team! Seeking a Bilingual Recruiter supporting a dynamic client in Olive Branch, MS. Requirements... 

Wood PLC

Construction Supervision II Job at Wood PLC

 ...in Bay City, TX. You will be reporting directly to the Construction Manager. To be successful in your role, you will have prior experience in the construction of modularized Industrial Facilities At Wood, we look for innovative ideas and an agile approach to deliver...