Job Description

Marchay is a curated, membership-based travel service and community for some of the most sophisticated travelers on the market. Recognized by several leading publications as one of the premier luxury travel services, Marchay’s model provides a unique approach and complete solution to manage its members high-end travel needs.

A key benefit to membership at Marchay is unbiased service by your own dedicated Senior Travel Advisor and team. Marchay provides unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas with additional amenities and preferred partner benefits at over 1,200 hotels, globally.

Role Description

As a Senior Travel Advisor, you will lead a team of Travel Advisors and must be exceptional in client relations and execution of various high-end travel arrangements, from building custom and highly-detailed itineraries to handling all systems and bookings. The ideal candidate is someone who has extensive industry experience – preferably in the luxury sector – can excel as the leader of a team, and is simultaneously a meticulous and fast-paced worker. Please note that this is not an entry-level role and significant previous travel advisor experience is required.

Requirements

RESPONSIBILITIES:

• Lead a team of talented, passionate luxury travel advisors with an exceptional group of high-end travelers as your clients
• Maintain strong and highly personalized relationships with all of your members, in order to best plan their travels based on their tastes and preferences
• Spearhead your team’s research on destinations, activities, dining experiences, etc.
• Handle execution of all trip booking details from hotels to transfers to reservations and more
• Work directly with hotels, villa suppliers, DMCs and local fixers globally
• Build detailed and comprehensive travel itineraries
• Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
• Be proactive and creative; seek out solutions off the books when needed
• Be an added voice in the conversation and accompanied projects surrounding Marchay’s growth and development as a company

REQUIREMENTS:

• You are based in North America and are willing to work Eastern Time Zone hours
• You have 5+ years of experience planning luxury travel either as an independent contractor or company employee
• You are comfortable working on 50-60 trips at once
• You have experience working with large amounts of data and staying organized using a CRM (e.g., itineraries, trip feedback, client information, etc.)
• You have excellent taste and product knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)
• You are well-versed in working with luxury hotels, first and business class air, DMCs, villa suppliers, guides, etc
• You have a sophisticated understanding of a high-end consumer’s lifestyle and travel trends
• You have a demonstrated ability to deliver a great client experience with ease and grace
• You have excellent verbal and written communications
• You can multitask easily and have outstanding time management skills
• Bonus points for Sabre GDS knowledge, Salesforce CRM expertise, and experience leading a team

Benefits

• Top-end of the market compensation package.
• Fully-covered medical, dental and vision benefits
• 401k plan
• An opportunity to be part a groundbreaking and new model in luxury travel
• You will work alongside the most elite group of travel professionals in the industry
• A real say in the future of our business; you will be an early and valued member of the team. Your ideas about how to improve our service will be vital to our success

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