Job Description

Job Description

Working Hours:    Flexibility in working hours is needed as per the Store opening hours, including weekends & holidays.
Location:    Store Location

 
Relationship Span:
Within Mike Sport   : Store Manager, Assistant Store Manager, Store Supervisor, Store Administrator.
Outside Mike Sport : Customers

SCOPE OF THE JOB
The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

KEY RESPONSIBILITIES
    Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards. 
    Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests. 
    Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
    Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
    Organize the stockroom related to the store to conserve high level of stock replenishment.
    Handle pricing (& Change of prices) process in an effective and accurate manner as required. 
    Perform a smooth and efficient receiving process of items & shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.
    Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
    Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
    Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
    Perform other duties that are aligned & related to the job scope.

COMPETENICES    
Planning and Organizing    
Self-Development    
Communication Skills    
Cultural Awareness    
Customer Focus    
Initiative    
Teamwork    

JOB REQUIREMENTS
    Education:  High School Degree
    Experience:  0 to 1 year of experience in the sales field.
    Linguistic Skills: Advanced in English & Arabic, French is a plus.
    Computer Skills: Good knowledge in Ms. Office.

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