PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM!
Retail Customer Service Supervisor
About Life at PetSmart
At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits that benefit you
The impact you’ll make
PetSmart’s Customer Service Supervisor , or as we like to call it, ‘ Customer Service Lead ’, has shared responsibility for the oversight of the safety of people and pets, customer experience, and pet care operations within the store. This role also shares responsibility of store cleanliness, and associate engagement. This job will also be responsible for upholding the company’s vision, mission, values, and strategy within the store. Depending on business need, this position may be full time or part time . This is a key holder position.
Customer Experience: Responsible for customer experience and outcomes conducted over the telephone, in person or online, and responding to customer concerns. Promotes and coordinates store events and marketing for Adoptions, Banfield/IVO Partnerships and Shot Clinics.
Brand Integrity: Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.Ensures safety environment for our associates, pets, and pet parents.
People Leadership: Promotes our culture of belonging by championing our resources and fostering a safe and inclusive workplace. Facilitates the associate experience and supports associate development.
What we’re looking for
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
*This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at .
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law
...Job Title: Accounting/Data Entry Clerk - Entry Level Location: Remote Job Responsibilities: Data Entry and Record Management: Maintain accurate records of bookings, payments, and customer interactions using our CRM system. Schedule Appointments : Schedule...
...Experienced Document Review Attorney Remote Great opportunity for licensed attorneys interested in getting started with document... ...high speed internet connection. JOB DETAILS Project-based eDiscovery document review Fully remote work environment* Variable...
...Description: The AV/MM Engineer provides design, installation and maintenance of Audio- Visual/Multimedia (AV/MM) systems. The AV/MM Engineer is also responsible for the configuration management (CM) of developmental and operational AV/MM systems. Prepare operational...
...We're looking for a Full Stack Engineer to join our web team. You will work with members of your team to build features and scalable architecture... ...to demonstrate practical experience of web application development, such as agile engineering methods backed by a deep...
performs duties relating to the cutting, preparation, display, and selling of meat products. all whole foods market retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times. ...