What We’re About
At CentralSquare, you’ll get the opportunity to work in a collaborative environment within a company that builds complex web-based enterprise applications for our Public Servants across North America.
Looking to grow your career? That’s great! We believe in growing and cultivating careers here. There is plenty of room for growth for motivated people.
Hard work should be rewarded. We are committed to providing competitive compensation with a great benefits package, including tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Our flexible work environment also enables you to take advantage of an excellent work-life balance whether you are in office or working remotely.
The Role
This Product Support Architect will influence customer critical deliverables, including supportability capabilities such as System Administration and Maintenance of our Enterprise RMS and CAD products, at our client site for the New York Metropolitan Transportation Authority. This critical role focuses on the creation of sustainable and scalable support processes built through collaboration between the Customer, Product Support, Product Management and Development teams. In addition, this role will bridge technical gaps with influence, coaching, and a keen understanding of how Knowledge-Centered Support (KCS) practices can enable the organization. This role will be located on-site at our client location which provides Law Enforcement Services. An option for hybrid (working 3 days on, 2 days off) will be offered once this person is comfortable in the role.
Job Duties Include:
Requirements:
One more thing: Extended skill sets are welcome and encouraged so don’t be afraid to send us your resume even if you are a bit uncertain.
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