We are currently seeking a Service Advisor to join our growing team. At Sullivan Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Sullivan Automotive Group is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. What We Offer * Health Insurance * 401K Plan * Paid time off and vacation * Growth opportunities * Employee vehicle purchase plans * Family owned and operated * Discounts on products and services Responsibilities * Greet customers promptly * Obtain customer and vehicle information * Clearly report all vehicle symptoms as described by the customer * Determine and recommend maintenance based on age, mileage and history of vehicle * Prepare a complete and accurate estimate of cost for labor and parts * Establish follow up time * Monitor the progress of each vehicle throughout the day, and update customers frequently * Verify that the final invoice reconciles with the work performed on the repair order * Explain all completed work and charges to customers Qualifications * Proven record of achieving exceptional customer satisfaction * Past experience as a service advisor, assistant lane manager or service consultant * Above-average energy level * A desire for a long-term career with a growing organization * Personal and professional integrity * Computer skills and willingness to learn new programs We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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