Job Description

Q ualifications

• The person applying for this position must have excellent interpersonal skills and must be professional communicator and strong leader

Benefits

• To do that, we've put together perks designed to make you smile - even before you pick up your paycheck
• From competitive wages to management training and investment opportunities, our benefits let you know you're a valued part of our team
• Paid Vacations
• Bonus Program
• Educational assistance and tuition reimbursement
• Rewards and Recognition
• Business Leadership training
• 401K Program with match
• Paid sick time
• Discount Program - discounts on tons of categories including coupons, vacations, rental cars, hotels, computers, phone service, and much more
• Car Discounts
• Fun Company Events!
• Medical, Dental, Vision, Life, Short/Long-term Disability Insurance
• Corporate Chaplaincy - Corporate Chaplains of America

Responsibilities

• Position Purpose: The General Manager is responsible for providing leadership, directing, and delegating daily operational challenges to assistant managers, ensuring compliance in all areas of operations: production, customer satisfaction, inventory management, team management, equipment maintenance and repair, financial management, and profit accountability.
• Protects the brand by ensuring that restaurants meet operational standards, food safety regulations, and labor laws.
• Demonstrates a Customer-First Service approach by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
• Proactively teaches and coaches restaurant managers and leadership teams to execute the 12 restaurant systems that produce consistently high levels of quality, service, and cleanliness.
• Partners with Subject Matter Experts (e.g., Operations Consultant, Training Consultant) to conduct system review days and develops action plans to address three systems targeted for improvement.
• Responsible for executing the action plan in each restaurant to ensure systems are improved and targeted results are achieved.
• Ensures that restaurants properly execute Local Store Marketing (LSM), national and co-op promotions, and the launch of new products and processes.
• Collaborates with the Operations Manager to develop the annual business plan for the Profit Center.
• Utilizes all available information resources (e.g., restaurant data, standard visits, customer experience visits, hotlines, bottom-line commitment, quality control reports, operations reports, P&L) to identify opportunities and threats to optimizing restaurant potential and adjusts business plan tactics accordingly.
• Consults and is accountable for creating a positive work environment while working closely with restaurant managers and leadership teams to achieve business results (increased customer counts, increased sales, and increased profits).
• Completes various audits to ensure that restaurants meet standard practices and procedures (e.g., cash, security).

Job Description

Working for a leading quick service restaurant chain is more than just a job! You will be a team member in one of the world's largest chain of fast food establishments. Signing your job offer is the first step to a successful career with us. You can succeed and grow both personally and professionally with a thriving company.

Training & Education: We believe education is a true game-changer. With so many people working in our restaurants, we have an opportunity to expand access to education for as many individuals as possible. We're passionate about helping our team members succeed and advance, whether within our organization or elsewhere. Employees have expressed that educational opportunities are exceedingly important to them and can make a real difference in their lives.

Competitive Pay: We strive to hire and retain the brightest and best talent. To achieve this, we've put together perks designed to make you smile—even before you receive your paycheck. From competitive wages to management training and investment opportunities, our benefits demonstrate that you're a valued part of our team.

Position Purpose: The General Manager is responsible for providing leadership and delegating daily operational challenges to assistant managers. This role ensures compliance with company standards in all operational areas: production, customer satisfaction, inventory management, team management, equipment maintenance and repair, financial management, and profit accountability. Candidates must possess excellent interpersonal skills and be professional communicators as well as strong leaders.

Principal Accountabilities:

QSC/Sales Building:

• Protects the brand by ensuring restaurants meet QSC operational standards, food safety regulations, and labor laws.
• Demonstrates Customer-First Service by observing operations, troubleshooting management issues, taking corrective actions, and recognizing successes.
• Proactively teaches and coaches restaurant managers and leadership teams to execute the 12 restaurant systems (QSC Playbook) that achieve high QSC levels.
• Partners with Subject Matter Experts (e.g., Operations Consultant, Training Consultant) to review systems and develop action plans for improvement.
• Ensures action plans are executed in each restaurant to enhance systems and achieve targeted results.
• Ensures proper execution of Local Store Marketing (LSM), national promotions, and new products and processes.

Business Results:

• Works with the Operations Manager to develop the annual business plan for the Profit Center.
• Uses available data (e.g., restaurant data, brand standard visits, customer experience visits, bottom-line commitment, QCR, operations report, P&L) to identify opportunities and threats and adjusts business tactics accordingly.
• Creates a positive work environment while collaborating with restaurant managers and leadership teams to achieve business results (increased customer counts, sales, and profits).
• Conducts audits to ensure restaurants meet standard practices and procedures (e.g., cash, security).

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