Job Description

Expand your professional career as a Field Service Engineer with MAU at EPICA in Landrum, SC. As a Field Service Engineer, you will be responsible for servicing and supporting Epica products, providing technical support both on-site and remotely, and building long-term relationships with customers. You’ll collaborate closely with Sales, Marketing, and Clinical Support teams to ensure customer satisfaction throughout the lifecycle of their machines. (This is a direct-hire opportunity).

What We Offer

• Competitive Pay
• 1st Shift; Flexible Hours
• Health benefits, including telehealth medical services
• Opportunity for advancement
• 401k
• 401k matching
• Life insurance
• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Paid holidays
• Paid time off
• Opportunity for advancement
• Employee stock ownership plan (ESOP)

What We’re Looking For

• Bachelor’s degree in Mechanical, Biomedical, or Electrical Engineering
• 3.5+ years in servicing CT Imaging Products
• Completion of a CT technology certification program is preferred
• Expertise in service, repair, and troubleshooting
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Proficiency in Microsoft Office suite
• Ability to lift/carry 40 pounds, stand and bend for long periods, and travel 60% of the time.

What You’ll Do as a Field Service Engineer

• Provide technical support for Tier 2 service calls, both on-site and remotely
• Manage customer inquiries with professionalism and a positive attitude
• Track and document service costs and actions in the Enterprise ERP system
• Stay updated on product changes, upgrades, and system bugs
• Coordinate repair parts and ensure correct pricing for service contracts
• Support Sales Representatives by creating and processing repair quotes
• Participate in continuous improvement initiatives to enhance product and service quality
• Process equipment loaner forms and the appropriate contract on discrete repairs requested by customers
• Through coordination with the Technical Services department, process equipment loaner requests from customers
• Various responsibilities
• Perform other tasks as assigned

#PS

Job Tags

Holiday work, Contract work, Remote job, Flexible hours, Day shift,

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