Field Service Engineer Job at MAU Workforce Solutions, Landrum, SC

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  • MAU Workforce Solutions
  • Landrum, SC

Job Description

Expand your professional career as a Field Service Engineer with MAU at EPICA in Landrum, SC. As a Field Service Engineer, you will be responsible for servicing and supporting Epica products, providing technical support both on-site and remotely, and building long-term relationships with customers. You’ll collaborate closely with Sales, Marketing, and Clinical Support teams to ensure customer satisfaction throughout the lifecycle of their machines. (This is a direct-hire opportunity).

What We Offer
  • Competitive Pay
  • 1st Shift; Flexible Hours
  • Health benefits, including telehealth medical services
  • Opportunity for advancement
  • 401k
  • 401k matching
  • Life insurance
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid vacation
  • Paid holidays
  • Paid time off
  • Opportunity for advancement
  • Employee stock ownership plan (ESOP)
What We’re Looking For
  • Bachelor’s degree in Mechanical, Biomedical, or Electrical Engineering
  • 3.5+ years in servicing CT Imaging Products
  • Completion of a CT technology certification program is preferred
  • Expertise in service, repair, and troubleshooting
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving abilities
  • Proficiency in Microsoft Office suite
  • Ability to lift/carry 40 pounds, stand and bend for long periods, and travel 60% of the time.
What You’ll Do as a Field Service Engineer
  • Provide technical support for Tier 2 service calls, both on-site and remotely
  • Manage customer inquiries with professionalism and a positive attitude
  • Track and document service costs and actions in the Enterprise ERP system
  • Stay updated on product changes, upgrades, and system bugs
  • Coordinate repair parts and ensure correct pricing for service contracts
  • Support Sales Representatives by creating and processing repair quotes
  • Participate in continuous improvement initiatives to enhance product and service quality
  • Process equipment loaner forms and the appropriate contract on discrete repairs requested by customers
  • Through coordination with the Technical Services department, process equipment loaner requests from customers
  • Various responsibilities
  • Perform other tasks as assigned

#PS

Job Tags

Holiday work, Contract work, Remote job, Flexible hours, Day shift,

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