Customer Support Specialist Job at Miter, Remote

U1UzZ21Od0RGQXphTzlTL011eVFIdDlxeVE9PQ==
  • Miter
  • Remote

Job Description

About us

Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue. 

As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.

Responsibilities

  • Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.

  • Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.

  • Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.

  • Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.

  • Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.

Qualifications

  • Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.

  • Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.

  • Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.

  • Experience in the construction, payroll, benefits, or software industries is a plus!

What we offer

  • Competitive salary and benefits package

  • Opportunities for professional growth and development

  • A supportive, inclusive, and collaborative work environment

  • Flexible work arrangements and remote work options

  • A chance to make a meaningful impact in the construction industry.

Equal opportunity

Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.

Compensation

$70K – $90K • Offers Equity

Job Tags

Remote job, For contractors, Flexible hours,

Similar Jobs

Connexzia

PLC Programmer Job at Connexzia

 ...Job Summary: We are seeking a detail-oriented PLC Programmer to design, program, test, and maintain PLC systems in an industrial automation environment within the plastics industry. The ideal candidate will possess strong technical expertise in PLC programming and... 

Michigan Technological University

Assistant professor environmental engineering Job at Michigan Technological University

 ...the nine departments within the College of Engineering and offers four accredited majors: Civil Engineering, Environmental Engineering,...  ...community offers a small-town environment with outstanding four-season recreational opportunities. Michigan Tech is located in Houghton... 

University of Maryland Medical System

Radiographer I Job at University of Maryland Medical System

 ...technique; opens sterile procedures trays where applicable. Unit Management A. Maintains supplies and inventory in area. Informs Radiographer II when supplies need to be ordered from outside vendors. B. Reports all potential or actual patient/equipment problems to... 

Spectra360

Class C Delivery Driver Job at Spectra360

 ...Class C Delivery Driver Fairfield CA Salary: $22.00 - $22.00 per Hour Class C Delivery Driver in Fairfield, California Spectra360has a...  ...Responsibilities Responsibilities: Will drive a bobtail flatbed truck with lift gate Receives orders through supervisor from... 

Holtec International

International Projects - Corporate Project Manager Job at Holtec International

 ...Corporate Project Manager International Projects The Corporate Project Manager is based in Camden, NJ, reporting to the International...  ...Preferred Skills Bachelors degree in Engineering or a related technical field from an accredited, four-year university. Experience...