Job Description

Position Overview: The Chief of Staff at Maya Chia will serve as a key partner to the CEO, executing high-priority projects in a hands-on way, and ensuring operational excellence across the board. This role requires a proactive, detail-oriented, and highly organized individual to streamline activities and manage complex projects.

The ideal candidate will deeply understand the beauty and wellness industry, particularly regarding skin and hair care. Experience in adjacent industries like apparel, cosmetics, or other luxury consumer products is also valuable.

Key Responsibilities:

1. Strategy Setting & Execution:
   • Be a right-hand partner to the CEO, setting high-level company strategy with an ability to roll up your sleeves and execute
   • Design and implement operational plans to achieve the company’s priorities
   • Monitor progress on key initiatives and report on performance metrics
2. Operational Management:
   • Optimize internal workflows to improve efficiency and productivity
   • Identify opportunities for operational improvement, conduct analysis, and implement solutions
   • Facilitate cross-functional coordination and communication
3. Project Management:
   • Lead special projects from conception to completion across marketing, sales and operations, ensuring alignment with strategic objectives
   • Develop project plans, timelines, and budgets, and manage resources
   • Conduct research and provide insights to support project development and execution
4. Communication and Liaison:
   • Liaison between CEO and employees, clients, and external stakeholders
   • Prepare and deliver reports, presentations, and updates to the leadership team
   • Handle confidential information with utmost discretion and professionalism
5. Leadership Support:
   • Provide support during critical decision-making processes, including gathering and analyzing data
   • Represent the CEO in meetings and events when necessary
6. Team Leadership:
   • Mentor and guide junior staff, fostering a collaborative and high-performing work environment
   • Assist in talent acquisition and development
   • Promote a culture of continuous improvement and innovation.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field. MBA or equivalent advanced degree preferred
• 3-5 years of experience in a fast-paced, strategy & operations role, preferably within the beauty, wellness, or consumer goods industry. Relevant experience transferable from other industries (e.g., consulting, internal strategy) also accepted
• Experience executing digital marketing and growth initiatives, including familiarity with earned media platforms, paid media campaigns, email CRMs, and affiliate strategy
• Proven track record of managing complex projects and driving organizational change
• Strong understanding of the skin and haircare market, including trends, challenges, and opportunities

Skills:

• Exceptional communication, interpersonal, and leadership skills
• Highly organized, detail-oriented, and capable of handling multiple tasks. Bonus if you have an eye for design, as this brand has a luxury aesthetic
• Comfortable in a fast-paced, dynamic start-up environment of changing priorities
• Experience in data analysis and budget management
• Proficiency in project management and retail software such as Shopify, Quickbooks, Asana, and Adobe Illustrator

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